At Cargo Trailers, customer satisfaction is our top priority. We understand that circumstances may arise where you need to return or exchange your purchase. Our refund and resell policy is designed to ensure a smooth and hassle-free experience for our valued customers.

Refund Policy:

1. Returns:
– If you are not fully satisfied with your purchase, you may return the item(s) within 30 days of the purchase date.
– The item must be unused, in its original condition, and with all original packaging intact.
– A proof of purchase, such as a receipt or invoice, is required for all returns.
– Returns without a receipt may be subject to store credit at the current selling price.
– Customized or special order items may not be eligible for return.

2. Refund Process:
– Refunds will be issued in the original form of payment.
– Please allow 5-7 business days for the refund to be processed after the returned item is received and inspected.

Resell Policy:

1. Resell Items:
– Quest Cargo Trailers also offers a resell option for customers looking to sell their trailer back to us.
– The item must be in good condition and meet our resell standards.
– A resale offer will be provided based on the condition of the trailer and market value.

2. Resell Process:
– To start the resell process, please contact our customer service team to schedule an appointment for evaluation.
– Once the trailer is evaluated, a resale offer will be presented to the customer.
– If the offer is accepted, payment will be provided to the customer.

Please note that Quest Cargo Trailers reserves the right to assess fees for any damages or missing parts on returned or resell items. Any modifications or alterations made to the trailer may void the refund and resell policy.

If you have any questions or require further clarification, please do not hesitate to contact our customer service team. Thank you for choosing Quest Cargo

Email: support@questcargotrailers.com

Telephone: +1 413-561-0212

Address: 965 State Hwy 121, Lewisville, 75057 Texas, United States

Operating Hours: 9am – 5pm EST Monday to Friday Trailers.