This policy applies to (United States) orders. This policy is designed to ensure that you have a clear understanding of our shipping policies and procedures. By ordering from this store, you accept the guidelines here.

Shipping And Delivery

Free Shipping on all orders

Shipping method: Mainly FedEx, UPS, truck delivery in large quantities

• Orders placed through our website usually ship within 1-2 business days Mon to Fri .
• We deliver your order straight to your address according to your location, transit time can be between 3-5 Business days Mon To Fri.

Order tracking

Tracking information is automatically sent to the email address you provide at checkout. If you do not receive tracking information within 1-3 business days of the above processing time, please check your spam folder.

International Shipping

As of now, we do not support international shipping

Tax

All orders sent to customers are exempt from additional duties and taxes.

ORDER CANCELLATION:
Your order will be fully refunded if it’s canceled within 24 hours of purchase. Please email us at:support@questcargotrailers.com, if you decide to cancel the order. We will not accept order cancellation request if the orders have already been shipped.

CHANGE ADDRESS OR PHONE NUMBER:
If you would like to change your address, you will need to contact us at: support@questcargotrailers.com, and update us with the new delivery address. After the order is shipped, we will no longer be able to change the shipping address.

DAMAGED OR MISSING PACKAGES :
Please check all items thoroughly after receiving them. Sometimes your items may be damaged in transit. When this happens, we just need you to send an email and damage photos within 5 days of the shipping date. Any damaged or missing items reported after 5 days will not be refunded. Please do not discard any packaging or product until all shipping issues have been resolved. Email us at: support@questcargotrailers.com, so that we can work with you to resolve the issue.

if you have any question about shipping please contact us at

Email: support@questcargotrailers.com

Telephone: +1 413-561-0212

Address: 965 State Hwy 121, Lewisville, 75057 Texas, United States

Operating Hours: 9am – 5pm EST Monday to Friday